Terms and Conditions

Terms and Conditions

  1. Acceptance of terms
    1. These Terms & Conditions (collectively, the “Terms of Use”) constitute an agreement between you (“you”, “your”, “user” or “client”) and Hive Pte Ltd (UEN No. 201611939G), (“Hive Up”, “we”, “us” or “our”) which sets forth the terms and conditions applicable to your access and use of our Site (www.hive-up.com) or through our web-based or mobile applications (collectively, “Hive Up”) and our other services.

    2. By accessing, using and/or subscribing to our Service, Websites and/or Applications, you understand and agree to be bound by the terms and conditions of this Terms of Use and our Privacy Statement. Hive Pte Ltd revise the terms of these Terms of Use from time to time anf the most current version will can be found on the Website. If a revision, in our sole discretion, is material, we will notify you by e-mail or in other means of communication. Other revisions may be updated on the Website. Continued use of the Website following changes to these Terms of Use will constitute your acceptance of those changes and to be bound by the revised terms.

    3. If we decide to change this Agreement or our Privacy Statement, we will post such changes on Hive Up, and such changes will be effective at such time. We reserve the right to modify or temporarily discontinue your access to Hive Up or portion thereof, or any Service, with or without prior notice to you. By using our services, you consent that Hive Pte Ltd shall not be liable to you or any third party for any modification of Hive Up, the Services, this Agreement, or your access to Hive Up or Services.

  2. Ability to accept terms & conditions

    You hereby affirm that you are of full contractual capacity, that is to be more than 18 years of age, and are privy to this contract. If you are acting on behalf of a company or entity, you agree that you are acting as an agent to the contract, and are entering into this contract as a third party. You affirm that you are fully able and competent to enter in to the terms, conditions, obligations, affirmations, representations, and warranties set forth in these Terms of Use, and to abide by and comply with these Terms of Use in the same manner as a signed, written, paper contract.

  3. About the site & services

    Our Site provides a personal finance solution which should enable you to manage your money better and hence write your own financial success story. Our Hive Up services are comprised of the following features, delivered to you through Hive Pte Ltd, marketing partners, and through communications, as follows:

    1. We offer financial account aggregation, where Hive Pte Ltd, acting as your authorized agent, will retrieve your financial account information, such as your account balances, transactions and holdings, from financial institutions you designate. Financial account aggregation is a service you may utilize by providing financial account credentials, allowing us to securely connect with third party financial institutions, to present your financial information on Hive Up. Our account aggregation Services are regularly refreshed, effortlessly providing you with up-to-date financial account information.

    2. Your financial account information, collected through account aggregation or manual account information you provide, is used to display your consolidated financial picture. Financial visualizations include various charts, detailed transactional data and other financial account data that we present to you, summarizing your financial life at a glance.

    3. Your financial account information, along with optional personal and financial information you may provide, are used to generate financial insights. We utilize your aggregated account data, along with stated assumptions or information you provide, to share important financial observations that can make you aware of your overall financial picture and opportunities to improve it.

    4. You will be able to make purchases of financial products, including insurance and investment products, through the services of Hive Pte Ltd. Financial decisions, including the buying and selling of financial products, are done at your sole discretion, and Hive Pte Ltd bears no liability to the risks and rewards that accrue with a financial purchase.

  4. Acting as your authorized agent

    By accessing and using the financial aggregation service, you expressly authorise and direct Hive Pte Ltd, on your behalf, to electronically retrieve your account information using Salt Edge, a third-party aggregation solution, and maintained by third-party cloud-hosted database, Firebase Realtime Database.

    1. Institutions with which you have a legally binding customer relationship (“Account Information”). Subject to our privacy procedures as described in the Privacy Statement, Hive Pte Ltd may work with one or more third party financial service technology providers to access and retrieve your Account Information.

    2. For purposes of this agreement and solely to obtain and provide the account information to you as part of these services, you grant Hive Pte Ltd a Limited Power of Attorney, and appoint Hive Pte Ltd as your Attorney-In-Fact and Agent, with full power of substitution and re-subsitutiton, for you and in your name, place and stead, in any and all capacities , to access third party sites, servers or documents, retrieve information and use your information with the full power and authority to do and perform each and every act and thing requisite and necessary to be done in connection with such activities, as fully to all intents and purposed as you could do in person.

    3. You acknowledge and agree that when Hive Pte Ltd is accessing and retrieving account information from third party sites, Hive Pte Ltd is acting as your agent, and not as the agent of or on behalf of any third party. You agree that third party account providers shall be entitled to rely on the foregoing authorisation, agency and power of attorney granted by you.

    4. You understand that the services are not endorsed or sponsored by any third party account providers accessible through the Services.

  5. Data and data integrity
    1. The overall integrity and quality of the data presented by Hive Pte Ltd to you is an important element in providing you with a high quality and accurate picture of your personal finances. Hive Pte Ltd, however, is not responsible for and cannot guarantee the accuracy or timeliness of Account Information we retrieve on your behalf directly, from third party technology providers, from third party financial institutions where your accounts are held, or from third party research/market data providers used to provide the Services.

    2. Hive Up is provided to you on an “as is” basis and, to the fullest extent permissible by law, we make no express or implied warranty as to the accuracy, timeliness, availability or uninterrupted use of the services. You hereby acknowledge that your use of the services is at your sole risk. Whilst we will use reasonable commercial efforts to ensure that all information from your Personal Financial Data is accurately captured, extracted and/or entered into our system, we do not guarantee the accuracy, integrity or quality of this process or any reports and/or analysis generated by Hive Up. You are responsible for reviewing and verifying all such reports and/or analysis and promptly informing us of any errors noted. Subject to that, we will take steps to investigate and rectify any confirmed errors as soon as reasonably practicable following receipt your notification.

    3. Hive Pte Ltd may not be able foresee or anticipate technical or other difficulties which may result in failure to obtain data, personalization settings or other service interruptions. Hive Pte Ltd assumes no responsibility for the timeliness, accuracy, deletion, non-delivery or failure to store any user data, loss of user data, communications or personalization settings. Hive Pte Ltd encourages you to periodically confirm the valuation or execution price of particular investments and insurance policies through independent sources, such as an investment adviser, broker-dealer or other financial institution.

    4. Hive Pte Ltd is acting in compliance with the Personal Data Protection Act 2012 (the “PDPA”) as set out by the government of Singapore. The purpose of the PDPA is to govern the collection, use and disclosure of personal data by organizations in a manner that recognizes both the right of individuals to protect their personal data and the need of organizations to collect, use or disclose personal data for purposes that a reasonable person would consider appropriate in the circumstances. The Personal Data Protection Commission (the “Commission”) is established under the PDPA with the key functions, amongst others, of promoting awareness of data protection in Singapore and administering and enforcing the PDPA.

  6. Third party software and service provicers

    To facilitate our provision of our website, Hive Up and other services, we license software, tools and services from third-party providers. From time to time, we may revise this Agreement as requested by our third party providers and require that you agree to additional pass-through terms with respect to such third party providers. In the event that any use of the services of such third party providers results in you leaving Hive Up and entering the site of a third party provider, then you will be subject to the terms of service or use and the privacy policy of such third party provider, and Hive Pte Ltd is no longer liable to you. Also, when you use or access the sites of your financial services providers, you will be subject to their terms of use/service and online policies, and your use of their services constitutes your agreement to their online terms and policies. Hive Pte Ltd may share non-confidential information on social media platforms such as Facebook®, Instagram® and LinkedIn® that enable online sharing and collaboration among users who have registered to use them. Any content you post, such as pictures, information, opinions, or any personal information that you make available to other participants on these social platforms, is subject to the terms of use and privacy policies of those platforms. Please refer to those social media platforms to better understand your rights and obligations with regard to such content.

  7. Your use of the site
    1. Your permission to use Hive Up is personal to you and non-transferable, and you may not use Hive Up for commercial purposes. A person who is not privy or a legal agent to this Agreement has no right to benefit under or entitlement to enforce any term of this Agreement.

    2. This website and all the materials, information and descriptions contained on it are provided on an “as is” and “as available” basis only, for general informational purposes, and you use them at your own risk. Our website is not intended to provide complete descriptions of all terms, exclusions and conditions applicable to every financial product or service offered by Hive Pte Ltd. Hive Pte Ltd makes no representations or warranties of any kind whatsoever that the information and materials contained on our website are suitable for your needs, are complete, timely, reliable, or are free from errors, inaccuracies or typographical mistakes. Hive Pte Ltd also does not represent or warrant in any way that the website will operate error free or is free from viruses, worms, Trojan horses or other destructive or harmful code or that the transactions or communications made through this website shall at all times be secure, confidential, authentic or uncorrupted. To the maximum extent permissible by law, Hive Pte Ltd and its related companies, directors, officers, and employees assume no responsibility, and shall not be liable for, any loss or damage, costs or expenses, including without limitation damage to your computer equipment or other property, incurred or suffered as a result of your access to, use of, or browsing in the website or your downloading of any materials, data, text, images, video, or audio from this website or arising out of or in connection with any delay in or failure of performance, error, omission, interruption, defect, computer virus, delay in operation or transmission, or line or system failure.

      1. You understand and agree that the reports, analyses and other content provided to you by Hive Pte Ltd is solely for your own general information purposes and does not constitute financial advice and may not be used by you to make financial or investment decisions, which should be based on your own independent research and analysis. If you decide to purchase financial products, including but not restricted to insurance products or investments, from Hive Pte Ltd, the terms and conditions specified in your policy or agreement with Hive Pte Ltd will apply. You also understand that all investments are subject to various market, currency, economic, political, business and other risks that entail a risk of loss that may cause you to lose money. Investments, particularly those in international stocks and stocks of smaller companies, present numerous risks, can be very volatile and can result in a loss of some or all principal investment. International investments include risks of currency fluctuation, political and economic instability and differences in financial reporting in addition to the risks present in domestic investments. Investments in smaller companies may involve greater risks than investments in larger, more mature companies. The value of debt securities frequently is reduced (sometimes dramatically) by increases in interest rates. While the insights you gain may assist in helping you manage your finances, you should consult with a licensed financial advisor before making investment decisions or deciding on significant changes to your personal financial strategy.

      2. To the maximum extent permissible by law, Hive Pte Ltd disclaims all warranties, express or implied, including, but not limited to, implied warranties of satisfactory quality, merchantability or fitness for a particular purpose or non-infringement. By using Hive Up, you understand and acknowledge that the information and insights you gain or interpret are your own interpretations or views.

    3. By use of Hive Up, you shall not use the services of Hive Pte Ltd for any unlawful, fraudulent, misleading, malicious, or discriminatory purpose. You shall not, but not limited to:

      1. impersonate any person or entity, false state or otherwise misrepresent your affiliation with any person or entity in connection with Hive Pte Ltd or express or imply that we endorse any statement you make.

      2. assign or transfer any rights under this Agreement to any other person without our prior written consent. Subject to that, this agreement shall inure to the benefit of and be binding upon the Parties hereto and their respective successors and assigns.

      3. collect any content or information, or otherwise access the Site, using automated means (such as harvesting bots, robots, spiders, or scrapers) without our prior permission.

      4. transmit or upload into Hive Up any files containing malicious computer codes or any software that may damage our computing systems or networks or any other person’s computing device or any content that may be offensive or any material or data in violation of any law; and

      5. solicit login information or access an account belonging to someone else.

      6. Use Hive Up and its related platformed to defame, abuse, harass, stalk, threaten or otherwise violate the rights of others, including without limitation others’ privacy rights or rights of publicity;

      7. post content that: is hate speech, threatening, or pornographic; incites violence; or contains nudity or graphic or gratuitous violence.

      8. attempt to undermine the security or integrity of the computing systems or networks where the Hive Up is hosted, or take or permit any action which may impair the functionality of the Service or the Website;

      9. facilitate or encourage any violations of this Statement or our policies.

      10. attempt to copy, reproduce, reverse engineer or decompile any computer program, design, functionality and any other component of the Service and/or Applications, or engage in any Automated Data Collection for any purpose whatsoever without our prior express written permission. If you wish to reverse engineer any part of the Site, you must contact us and we may provide interface data subject to verification of your identity and other information;

      11. reproduce, duplicate, copy, sell, resell or otherwise exploit for any commercial purposes, any portion of, use of, or access to the Site;

      12. remove any copyright, trademark or other proprietary rights notice from Hive Up or materials originating from Hive Up;

      13. frame or mirror any part of Hive Up without our express prior written consent;

      14. create a database by systematically downloading and storing Site content;

      15. use any manual or automatic device in any way to gather Hive Up content or reproduce or circumvent the navigational structure or presentation of Hive Up without our express prior written consent. Notwithstanding the foregoing, we grant the operators of public online search engines limited permission to use search retrieval applications to reproduce materials from Hive Up for the sole purpose of and solely to the extent necessary for creating publicly available searchable indices of such materials solely in connection with each operator’s public online search service.

    4. You warrant at all times that any information or data provided by you to Hive Pte Ltd in connection with these Terms of Use is your own, is true and correct, does not infringe any rights, including intellectual property rights or confidentiality rights, of any person and that you are fully entitled to furnish such information or data to Hive Pte Ltd for purposes of this Agreement and, for so long as your Subscription remains in force.

  8. Registration and Account Security

    The Site requires users to provide your name, email information and other personal information as part of your detail settings to register an account with Hive Pte Ltd. Here are some commitments you make to us relating to registering and maintaining the security of your account:

    1. You will not provide any false personal information on Hive Up, or create an account for anyone other than yourself without permission.

    2. You will not create more than one personal account.

    3. If we disable your account, you will not create another one without our permission.

    4. You will keep your contact information accurate and up-to-date.

    5. You will not share your password or let anyone else access your account, or do anything else that might jeopardize the security of your account.

    6. You will not transfer your account to anyone without first getting our written permission.

    7. If you select a username or similar identifier for your account or Page, we reserve the right to remove or reclaim it if we believe it is appropriate (such as when a trademark owner complains about a username that does not closely relate to a user’s actual name).

  9. Mobile and Other Devices
    1. You provide consent and all rights necessary to enable users to sync (including through an application) their devices with any information that is visible to them on the Site.

    2. Electronic disclosure consent: To enroll for use of Hive Up, you consent to receive all notices and information from us and our partners electronically. Electronic communications may be posted on our Site and/or delivered to your registered e-mail address. Your consent to receive communications electronically is valid until you revoke your consent by notifying us of your decision to do so. It is your responsibility to provide us with true, accurate and complete e-mail addresses, contact and other information related to this disclosure and to maintain and update promptly any changes in this information. We will treat your provision of an invalid e-mail address or any subsequent problems of delivery to a previously valid e-mail address as a withdrawal of your consent to receive electronic communications. We reserve the right to terminate or change the terms and conditions on which we provide electronic communications and will provide you notice thereof in accordance with applicable law.

    3. You consent to the recording of any electronic or written correspondence and any or all telephone conversations between you, us and any of our Affiliates in connection with this Agreement and agree and understand that recordings may be submitted in evidence in any legal proceeding relating to this Agreement.

  10. Third Party Sites
    1. Hive Up may enable you to link to the websites and to access the content, products and/or services of third parties, including users, advertisers, affiliates and sponsors of such third parties. We have no control over and are not responsible for any such third party websites or content, products or services and you agree to bear all risks associated with your access to and/or use of any such third party websites, content, products and services.

    2. You may create a link to Hive Up and it’s various platforms, provided that:

      1. The link is fair and legal and is not presented in a way that is (a) misleading or could suggest any type of association, approval or endorsement by us that does not exist, or (b) harmful to our reputation or the reputation of any of our affiliates;

      2. You retain the legal right and technical ability to immediately remove the link at any time, following a request by us to do so.

      3. We reserve the right to require you to immediately remove any link to Hive Up at any time and you shall immediately comply with any request by us to remove any such link

  11. Site access
    1. You are responsible for all access to Hive Up using your internet connection, even if the access is by another person.

    2. We will use reasonable efforts to ensure that Hive Up is available at all times. However, we cannot guarantee that Hive Up or any individual function or feature of Hive Up will always be available and/or error free. Hive Up may be unavailable during periods when we are implementing upgrades or carrying our essential maintenance on Hive Up.

  12. Intellectual property
    1. The technology and contents of the Service, including, but not limited to, the “look and feel” (such as text, graphics, images, illustrations, logos, button icons) of our Websites, Applications and all other material, collective data, photographs, videos, tutorials, editorial content, notices, software and other content, are the property of Hive Pte Ltd (and/or its licensors), which is protected by copyright law of Singapore and international treaties, trademark, patent laws and/or all other intellectual property laws, as may be applicable.

    2. As part of Hive Up, Hive Pte Ltd grants you a non-exclusive, limited, royalty-free, revocable license, during the term of this Agreement, to use our Websites and Applications to facilitate your personal, non-commercial use of Hive Up.

    3. You acknowledge and agree that Hive Pte Ltd, Hive Up and the Hive Up logo are our trademarks and/or service marks and may not be used by you without our prior written consent.

    4. Any distribution, reprint or electronic reproduction of any content from Hive Up, in whole or in part, is strictly prohibited without our prior written consent.

  13. Alerts
    1. We may provide automatic alerts and voluntary account-related alerts from time to time. Automatic alerts may be sent to you following certain events of interest, such as changes made online on Hive Up (e.g., a change in your password) or events or movements in your portfolio.

    2. Voluntary account alerts may be turned on by default as part of Hive Up. They may then be customized, deactivated or reactivated by you. We may add new alerts from time to time, or cease to provide certain alerts at any time in our sole discretion. Electronic alerts for a given account will be sent to the email address you have provided as your primary email address for that account. If your email address or your mobile device’s email address changes, you are responsible for informing us of that change. Changes to your email address or mobile number will apply to all of your alerts. Because alerts are not encrypted, we will never include your password. However, alerts may include your User ID and some information about your accounts. Anyone with access to your email will be able to view the content of these alerts. At any time you may disable future voluntary alerts.

    3. You understand and agree that any alerts provided to you through Hive Up may be delayed or prevented by a variety of factors. We use reasonable best efforts to provide alerts in a timely manner with accurate information. However, except as otherwise provided herein, we neither guarantee the delivery nor the accuracy of the content of any alert. Furthermore, except as otherwise provided herein, you also agree that we shall not be liable for any delays, failure to deliver, or misdirected delivery of any alert; for any errors in the content of an alert; or for any actions taken or not taken by you or any third party in reliance on an alert.

  14. Exclusion of liability
    1. We provide Hive Up on an “as is” basis and make no representations as to the quality, completeness or accuracy of any content made available on Hive Up. To the maximum extent permitted by law, we expressly exclude:

      1. All conditions, warranties and other terms that might otherwise by implied by law into these Terms of Use; and

      2. Any and all liability to you, whether arising under these Terms of Use or otherwise in connection with your use of the Site.

    2. To the maximum extent permitted by law, we will not be liable to you for any loss (including loss of information, data, revenues, profits or savings) or damage resulting, directly or indirectly, from any use of, or reliance on Hive Up. You assume sole responsibility for results obtained from the use of Hive Up and the conclusions drawn from such use. You indemnify us against all costs, losses and damages arising from your breach of any of the Agreement and any other obligation you may have to Hive Pte Ltd.

    3. In the event that any of the foregoing is held not to be applicable by any court of competent jurisdiction, our liability for all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties shall not exceed the subscription fees you have paid over your tenure of Hive Up.

  15. Collection of your personal information
    1. We may collect and use information about you in accordance with our privacy policy. You can view a copy of this policy here at hive-up.com/privacy. Our Privacy Policy may be updated from time to time at our discretion. You may be provided with advance notice of any changes. Changes to our Privacy Policy will be effective upon posting to Hive Up.

    2. The aforesaid privacy policy is incorporated into this Agreement by virtue of this clause.

    3. The financial account statements and other financial data that you provide to us or otherwise authorize us to have access to (collectively, your “Personal Financial Data”), is your property. You grant us a nonexclusive, worldwide, perpetual, irrevocable, royalty-free, sublicensable right to exercise the copyright and database rights you have in your Personal Financial Data. You agree to allow us to store or re-format your Personal Financial Data in any way we choose. We will only use your Personal Financial Data in accordance with our Privacy Policy.

    4. You acknowledge that, for your privacy, security and other operational reasons, your data in the original form received by us may be deleted without being backed-up by us after such data has been processed for purposes of Hive Up.

    5. If you decide to stop Hive Up and cancel your registration, we will delete your Personal Financial Data, both in its original form (if it has not been deleted yet) and in its processed form as it appears in your Hive Up user area, from Hive Up, within a reasonable time. Kindly note that (a) there may be some latency in removing this information from our servers and back-up storage; and (b) we may retain your data and information, and in certain cases, may disclose the same to third parties if necessary to comply with applicable laws and legal obligations, resolving disputes, enforcing this Agreements and protect our intellectual property rights.

  16. Duration of Terms
    1. These Terms of Use are effective until terminated. We may, at any time and for any reason, terminate your access to or use of all, or part of, Hive Up. If we terminate your access to Hive Up you will not have the right to bring claims against us or our affiliates with respect to such termination. We and our affiliates shall not be liable for any termination of your access to Hive Up.

    2. You may cancel your registration with Hive Pte Ltd by sending us a request via contact@hive-up.com.

    3. We may forthwith suspend or terminate, at our sole discretion, your use of Hive Up, if you:

      1. breach any of the terms of this Agreement and such breach, where rectifiable, remains unrectified for 14 days or more after the breach will result in termination;

      2. breach any of the terms of this Agreement and such breach is not capable of being remedied; or

      3. use Hive Up in a manner that may expose us to legal liability, disrupt Hive Up and/or disrupt other users’ use of Hive Up.

    4. Notwithstanding any other provision of the Agreement, we reserve the right to suspend or discontinue the use of Hive Up, either temporarily or permanently and either wholly or in part, for maintenance purposes or otherwise, without prior notice.

  17. Miscellaneous Terms
    1. This Agreement, together with our Privacy Statement, your registration and any other notices or instructions given to you under this agreement, supersedes and replaces all prior agreements, representations (whether oral or written), and understandings and constitute the entire agreement between you and us relating to Hive Up and the use of our websites and applications.

    2. No waiver of any claim, right or entitlement will be effective unless made in writing. If either party waives any breach of this agreement, this will not constitute a waiver of any other or continuing breach.

    3. Neither party will be liable for any delay or failure in performance of its obligations under this agreement if the delay or failure is due to any cause outside its reasonable control. This clause does not apply to any obligation to pay money. If the event leading to such delay continues for more than 1 month, either party will be entitled to terminate this agreement, upon written notice to the other, whereupon this agreement shall forthwith terminate with no further claims on the part of either party but without prejudice to any previously accrued claims.

    4. his agreement shall be governed and construed in accordance with the laws of Singapore. Any dispute arising out of or in connection with this agreement, including any question regarding its existence, validity or termination, shall be referred to and resolved by arbitration in Singapore in accordance with the Arbitration Rules of Singapore International Arbitration Centre (“SIAC”) for the time being in force which rules are deemed to be incorporated by reference to this clause. The tribunal shall consist of one (1) arbitrator to be appointed by the President of the SIAC Court of Arbitration. The language of the arbitration shall be in English. The physical venue of the arbitration shall be Singapore. The decision of the arbitrator shall be final and binding on the Parties and may be used (without limitation) as a basis for judgment in any country which has ratified the 1958 New York Convention on the Recognition and Enforcement of Foreign Arbitral Awards.

    5. If any part or provision of this agreement is invalid, unenforceable or in conflict with the law, that part or provision shall be deemed replaced with a provision which, as far as possible, accomplishes the original purpose of that part or provision or if such replacement is not practicable shall be deemed deleted, in either case without affect the legality and binding nature of the remainder of this agreement.

    6. Any notice given under this agreement by either party to the other must be in writing, by email, or by electronic communication via the website and will be deemed to have been given on transmission, unless the recipient can satisfactorily establish that the email or electronic communication was not received by the recipient’s email or web server. Notices to us must be sent by email to contact@hive-up.com or by electronic communication via the Website from time to time for such purpose. Notices to you will be sent to the email address which you provided when registering for setting up your access to Hive Up (or to such updated email address as may be notified to us from time to time) or by electronic communication via the Website.

    7. You acknowledge and agree that we are merely a service provider in connection with Hive Up and that nothing in this agreement shall cause or constitute the parties to be partners, agents or fiduciaries of, or joint ventures with, each other.